See our policies, statements and reports here

Download the Sustainability Report here

Our Approach

Our aim is to embed sustainability initiatives with greater confidence across our five pillar strategy. Our confidence comes from a clear view of what priorities matter and what action can transform our business for the better as we aim to build an insurance company of the future.

Priorities & Progress

Our sustainability strategy is always evolving to meet future challenges and we are committed to enhancing our approach so that we take into account the needs of the business and the expectations of external stakeholders.                                                                                                                             

Our Customers

Our customers are at the heart of everything we do. We understand that by demonstrating how we are acting in their interests we will earn our customers trust.                                                                                                 

Our People

Our business depends on having the best people delivering the best service for customers. By encouraging a culture that celebrates difference we empower our people so that they can thrive.

Our Society

As a business we benefit from strong local communities where people and businesses flourish. We use our expertise to improve outcomes for society and the communities we serve.

Our Planet

We are working to protect our business from the impact of climate change and to give back more to the planet than we take out.                                                                                                                                                                                                                                                                                                                   

Reports, Policies & Statements

We pride ourselves on transparency, recognising the value in providing data to help stakeholders understand our approach to ESG matters. 

Our Governance

06/12/18 Direct Line Group Board of Directors, London Staff. Pic: Nick Strugnell   07966805565 No unauthorised use. All rights reserved. Contact photographer before use. ©nickstrugnell

Maintaining our reputation for high standards of business conduct, meeting our legal obligations and behaving ethically is essential to successfully do business as being able to demonstrate exemplary governance is important to attracting both customers and investors.

External Ratings & Memberships

We support various initiatives aligned to our five pillar sustainability strategy, including a range of external partnerships where we play an active role and also receive performance ratings.