Building a
Sustainable Business

Our aim is to embed sustainability initiatives with greater confidence across our five pillar strategy. Our confidence comes from a clear view of what priorities matter and what action can transform our business for the better as we aim to build an insurance company of the future.

Our sustainability strategy is always evolving to meet future challenges and we are committed to enhancing our approach so that we take into account the needs of the business and the expectations of external stakeholders.                                                                                                                             

Our customers are at the heart of everything we do. We understand that by demonstrating how we are acting in their interests we will earn our customers trust.                                                                                                 

Our business depends on having the best people delivering the best service for customers. By encouraging a culture that celebrates difference we empower our people so that they can thrive.

As a business we benefit from strong local communities where people and businesses flourish. We use our expertise to improve outcomes for society and the communities we serve.

We are working to protect our business from the impact of climate change and to give back more to the planet than we take out.                                                                                                                                                                                                                                                                                                                   

We pride ourselves on transparency, recognising the value in providing data to help stakeholders understand our approach to ESG matters. 

Maintaining our reputation for high standards of business conduct, meeting our legal obligations and behaving ethically is essential to successfully do business as being able to demonstrate exemplary governance is important to attracting both customers and investors.

We support various initiatives aligned to our five pillar sustainability strategy, including a range of external partnerships where we play an active role and also receive performance ratings.